FAQs

As all our items are custom-made, we do not offer returns. However, we are more than willing to collaborate with you to exchange any item that is damaged or defective. It’s essential to note that we cannot facilitate an exchange if the error is beyond our direct control, such as color shifts during the conversion to CMYK format, errors in the customer’s uploaded file, or issues related to print quality and color matching.

If you receive an order with missing or damaged items, please contact us within 48 hours at info@sundaysignsshop, and we will promptly work with you to arrange a replacement or exchange.

Each product has a downloadable template for customization, which you can upload when placing your order. If you need assistance with the design or template, simply select that option during checkout, and we will gladly help.

Absolutely! If your order is not yet in production, we are happy to accommodate changes. Please contact us as soon as possible with any requests.

Graphic specifications and acceptable file formats are outlined on each template. We accept Photoshop (.psd, .psb), Illustrator (.ai, .eps), Flattened .tiff, and Press Quality .pdf.

While we make every effort to meet estimated delivery times, as we use a third-party shipping service, we cannot guarantee specific delivery dates or times. For time-sensitive materials, please ensure you allow sufficient time to receive your order.

All items are shipped for free to all 50 states plus Puerto Rico via UPS domestic shipping, usually arriving within 1-5 business days. Please bear in mind that we require 3-5 days for printing before an item ships, and additional time may be needed if we are assisting with the design of your signage.

Certainly! We have access to additional signage options not listed on the site. If you have a specific idea in mind, get in touch, and we can likely bring your vision to life.

Select the design assistance option during checkout, and we’ll reach out to guide you through the design process. Our design services come with an additional $60 fee.

Orders typically take 3-5 days for printing and an additional 1-5 days for shipping. If we are assisting with the design, additional time may be required. Please plan accordingly and place orders well in advance of your event date.

Yes, each product comes with a 1-Year Warranty against manufacturing defects. If you identify a manufacturing defect, send us a photo within the warranty period, and we will determine the best course of action, whether it be repair or replacement.

No problem! Simply contact us, and we can process it as a custom order for you.